FAQ

Yes, all tours can be booked online, swiftly and securely.

We offer a door to door service.

All tours start from the central London address you have provided. 

As Official London “Blue Badge” Tourist Guides our prices reflect the high quality service we provide. However we are not obliged to pay anyone a commission for our services. This means our prices are between 25% to 45% cheaper than other providers.

Note that although we are on Trip Advisor, you cannot book us on their website as they expect a 25% commission from us.

Yes, we only offer private tours by car and private walking tours.

Yes, once you have booked our services, your booking form will have all our current licence details, including that of the driver guides and the vehicle which are also licensed.

Yes, all private tours by car are guided by licensed tourist guides and advanced drivers

We use the Mercedes Benz V250, a very comfortable vehicle with a panoramic sunroof and a built in microphone system, so all passengers can hear the voice of the driver guide.

Our vehicles are never more than 2 years old. By 2021 we will be using the new Electric Mercedes EQV, which is a 0% emissions vehicle.

The Mercedes Benz V250 vehicles that we use have 7 adult size passengers seats. 8 seats if you include your driver guide. 

As our prices are fixed it does not matter how many passengers are in you group.

Yes, before the start of your tour your tourist guide will request your payment, however note an initial deposit of 20% is due during the booking process. If you wish to pay by card on the day a 5% card fee will be applied to the pending funds. Note also old bank notes no longer in percolation will not be accepted. 

If you wish to pay in USA $ Dollars on the the day your guide will advice you which is the current rate.

Yes, if you wish to pay in US $ Dollars on the day, your guide will advice you which is our current exchange rate. However note an initial deposit of 20% is due during the online booking process. 

 

As professional tourist guides we are in high demand. We ask you to make an initial payment of 20% during the online booking process as to guarantee your tour date. You can however pay the full amount in advance. 

On the day please remember that any amount due must be settled before the beginning of the tour.

There are only 2 of us. Our aim is to offer a high quality product. If we are available the date will show as available on the website.

Yes, the price you pay is the final price of your tour. Note however that as tours are customisable entry fees are not included. 

No, your tour price is final.

Note however that entrance fees, lunch, refreshments and gratuities are not included.

If you wish to cancel within 5 days/120 hours of the start of your tour there is a 100% cancellation fee. 

If you wish to cancel prior to the 5 days/120 hours there will be a 5% cancellation fee to cover bank fee of the price of your tour only.

Note any purchased entrance fees are non-refundable.

Gas (Fuel) and parking charges are included in you tour price. 

Our private tours are door-to-door, as long as your pick up is in Central of London. 90% of Tourists stay in the Centre of London, but if you believe your hotel may be outside the area let us know by email before you book. 

info@londoncitytours.com

Yes, there are charging points in our vehicles. You can use your own cable or the ones supplied by your driver guide.

Yes, on all Full Day tours at your chosen time, your driver guide will give you a minimum 1 free hour for lunch.

That is ok, leave the London Address pick-up point blank. You can update us later by email.

Yes, we offer one complementary bottle of water per passenger. 

No, gratuities are not included but are welcomed.

A 10% gratuity is common practice in the UK.

www.londoncitytours.com