Terms & Conditions
London City Tours Terms & Conditions
The terms and conditions which rule over customer requests, except where indicated differently and/or agreed in the process of making a reservation effective, are listed below.
Booking Procedure
You can make an online reservation by using the booking system on our page. Once you have selected your chosen, use the calendar to select the date of your tour, select the available start time and press next to continue.
Under extras choose the entrances were applicable.
Follow the instructions to complete your order and payment. You will receive an e-mail message confirmation with all necessary details of your tour.
Transactions are in British £ pound sterling and include local taxes.
If you decide to pay an initial 20% deposit instead of the full amount, the pending amount will be due at the start of your. You may settle the remaining amount in cash or card, note however if paying by card a 5% surcharge fee applies.
Cancellation Policy
If you cancel a booking within 10 or less days to go, a 100% cancellation fee applies.
If you cancel a booking outside this period a 95% of the total amount paid will be refunded.
Note all entrance fees are non-refundable.
No-Show on the day of excursion
If after 1hr of the agreed start time you have not shown at the agreed pick-up point the tour will be cancelled.
Alterations to excursion or activity
While every effort is made to organise an Excursion or Activity in accordance with the description of the Excursion or Activity , London City Tours do not accept responsibility for every detail of the same, and reserves the right to cancel or alter all or any part of any Excursion or Activity without prior notice, where it considers in its absolute discretion that there might be any risk to your comfort, health or safety, or if the weather on the tour date makes it not viable to proceed. If London City Tours cancel an Excursion or Activity due to unforeseen circumstances we cannot offer you a refund and you will need to claim back any losses via your travel insurance.
Circumstances outside our control
London City Tours have taken all reasonable steps to ensure that all aspects of such Excursion or Activities are carried out punctually and efficiently. London City Tours does not however, accept any responsibility for lateness or delay, for any deficiencies in such Excursion or Activities, for any loss or damage to your luggage, personal possessions or other property, nor for any injury or accident suffered by you during the course of the Excursion or Activity, howsoever caused.
We recommend you take out the appropriate travel insurance cover.
Complaints
Any claim or dispute that might arise out of you taking an Excursion or Activity shall be determined in accordance with the laws of England & Wales. By booking any Excursion or Activity you agree to submit to this jurisdiction.
In the event of a complaint you must raise this immediately at the time with the tourist guide of the Excursion or Activity. If the complaint cannot be resolved to your satisfaction we will endeavour to investigate further.
Your Tourist Guides/Vehicles
We reserve the right to change the tourist guide/vehicle confirmed prior to the start of any tour. The replacement tourist guide/vehicle will also be qualified/licensed. If during a tour a guide should fall ill or the vehicle breaks down we will endeavour to replace the tourist guide/vehicle as soon as possible, however, we reserve the right to cancel the tour or offer another day as an alternative.
Links to Our Website
You may not use links or images on our website without prior permission. Please contact us at info@londoncitytours.com for more information.
Contacting Us
To contact us, please email us at info@londoncitytours.com
Data Protection
Any and all personal information that we may collect will be used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and our obligations under that Act. We will use your personal information to send you your tour confirmation only. Your personal information will be deleted once your tour has been carried out. Note you may receive a final email after the tour to request your feedback.
Pre-Booked Tours Only
As required by Transport for London Private Hire all our booking must be pre-booked. A booking confirmation will be sent to you via email with the details or the services booked. Including the details of the licensed driver guide who hold a Transport for London Private Hire Identification. A photo of your tourist guide will be provided for all private tours by car tours. Note also the private hire details of your licensed vehicle will be supplied in your booking form.
Changes to these Terms and Conditions
We reserve the right to alter our Terms and Conditions at any time. Any changes will become binding on you upon your first use of our website after the changes have been implemented. You are therefore advised to check this page for any changes that may affect you.
Privacy Policy
Who we are
Our website address is: https://londoncitytours.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
This website may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.